Mrcoin Privacy Policy — Malaysian User Data Protection

Your privacy is a priority at mrcoin. This policy explains in detail how we collect, use, store, and protect your personal information as a user of our online entertainment platform.

Last updated: 2026

1. What Information Do We Collect?

When you register and use the mrcoin platform, we collect several categories of information to ensure our services run smoothly and securely:

Account & Identity Information

This includes your full name, email address, phone number, date of birth, and account password provided during registration. This information is required to verify your identity and allows us to manage your account accurately.

Device & Browser Information

We automatically record technical information when you access the platform, including your IP address, browser type, device operating system, screen resolution, and access time. This data helps us optimise the user experience and detect suspicious activity.

Payment Information in MYR

To process deposits and withdrawals, we record transaction details including the payment method used (such as TNG eWallet, FPX, Maybank), the amount in MYR, transaction date, and processing status. Full bank account numbers are not stored directly — only the information needed to verify a transaction.

Cookies & Usage Data

The mrcoin platform uses cookies and similar tracking technologies to record user preferences, session activity, pages visited, and time spent on the platform. This data allows us to improve the interface and deliver more relevant content to Malaysian users.

2. How Is This Information Used?

Mrcoin uses the information collected solely for legitimate purposes directly related to platform operations. The primary uses of your data are as follows:

Account management — Processing registrations, verifying identities, and enabling users to log in securely.
Financial transaction processing — Handling MYR deposits and withdrawals efficiently and accurately.
Customer support — Providing effective assistance when users reach out to our support team.
Security & fraud prevention — Detecting and preventing suspicious activity, fraud, or use of the platform that violates our terms.
Platform improvements — Analysing usage patterns to improve the interface, platform speed, and overall user experience.
Legal compliance — To comply with applicable legal requirements, including anti-money laundering obligations.

Mrcoin will not use your information for third-party marketing purposes without your explicit consent.

3. Cookies, Tracking & User Controls

The mrcoin platform uses essential cookies required for core functions such as login session management and account security. We also use analytics cookies to understand how users interact with the platform, helping us make ongoing improvements.

You can manage cookie settings through your browser. However, disabling essential cookies may affect core platform functions such as logging in or completing transactions. We recommend allowing necessary cookies for the best experience on mrcoin.

We do not use cookies to sell your data to advertisers or third parties unrelated to platform operations.

A user securely accessing the mrcoin platform via the app in Melaka

4. Data Storage, Security & Third-Party Sharing

How We Store and Protect Your Data

All mrcoin user data is stored on servers protected to industry security standards. We use SSL encryption to ensure that data transmitted between your device and our servers cannot be intercepted by unauthorised parties. Passwords are stored in hashed form and are unreadable even to our internal staff.

Financial transaction data is retained for as long as required by applicable laws and internal audit requirements. Once that period expires, the data will be securely deleted or anonymised.

Is Your Information Shared?

Mrcoin does not sell or rent users' personal information to any third party for marketing purposes. However, we may share necessary information with:

Licensed payment provider such as FPX and TNG processors that help handle MYR deposit and withdrawal transactions.
Game software providers that provide game content on the platform, limited strictly to the technical information required.
Relevant authorities where required by law, court order, or a valid official investigation.

All third parties working with mrcoin are required to comply with strict data security standards and are not permitted to use user information for any purpose beyond what has been specified.

5. User Rights, Policy Changes & How to Contact Us

Your Rights as a mrcoin User

As a mrcoin platform user, you have the following rights regarding your personal information:

Right of Access — You may request a copy of the personal information we hold about you at any time.
Right to Rectification — If the information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
Right to Erasure — You may request that your account and associated information be deleted, subject to mandatory retention requirements under applicable law. Deletion requests cannot be processed if there are outstanding financial transactions or ongoing investigations.
Right to Object — You have the right to object to the processing of your data for certain non-mandatory purposes by submitting a written request to us.

Changes to This Privacy Policy

Mrcoin reserves the right to update this privacy policy from time to time to reflect changes in our practices or evolving legal requirements. Any material changes will be communicated to users via an in-platform notice or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how mrcoin handles your personal data, please contact our support team by email at [email protected] or via live chat in the platform. For more information about our platform, you may also refer to our FAQ page us.